Official Service Network

HVAC • PLUMBING • ELECTRICAL • MINI SPLITS

Direct Support : +1 832-990-9951

Official Service Network

HVAC • PLUMBING • ELECTRICAL • MINI SPLITS

Direct Support : +1 832-990-9951

Privacy Policy — NexStep Services
Privacy & Data Protection

Your Privacy Matters to Us

NexStep Services is committed to protecting your personal information with full transparency and respect.

Effective: January 1, 2026 Last Updated: February 18, 2026 NexStep Services
Important Notice Regarding Text Messaging Data

NexStep Services does NOT share customer opt-in information — including phone numbers and consent records — with any affiliates or third parties for marketing or promotional purposes. All text messaging originator opt-in data is kept strictly confidential.

Section 01
Information We Collect
Personal Information
  • Name, email address, phone number, and physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)
Non-Personal Information
  • IP address, browser type, and device information
  • Website usage patterns and analytics data
  • Cookies and similar tracking technologies
Customer Communication
  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback records
Section 02
How We Use Your Information
  • Providing and continuously improving our HVAC, plumbing, electrical, and mini split services
  • Processing transactions and payments securely
  • Communicating about your inquiries, appointments, and promotions
  • Enhancing website functionality and user experience
  • Ensuring account security and fraud prevention
  • Maintaining records of your communication preferences and consent
Section 03
SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services — including appointment reminders, customer support updates, and important notices.

Opt-In & Consent
  • Explicit opt-in required before any messages
  • Timestamped records of all opt-in actions maintained
  • Full TCPA compliance at all times
Opt-Out Instructions
  • Reply STOP to cancel at any time
  • Final confirmation sent — no further messages
  • All opt-out requests processed immediately
Message Frequency
  • Frequency varies by your service interactions
  • Messages relate only to requested services
  • No promotional content without specific consent
Help & Carriers
  • Reply HELP for support
  • Standard message & data rates may apply
  • Supported: AT&T, Verizon, T-Mobile & more
SMS Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will never be shared with any third parties.
Section 04
Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only in the following limited circumstances:

Service Providers
  • Third-party vendors assisting with operations (payment processing, appointment scheduling)
  • SMS aggregators and providers solely for delivering consented messages
  • All providers contractually bound to maintain confidentiality
Legal Compliance
  • If required by applicable law or legal process
  • In response to valid law enforcement requests or court orders
All categories above exclude text messaging originator opt-in data and consent. This information will never be shared with any third parties, excluding the aggregators and providers of the text message services themselves.
Section 05
Data Security

We implement and maintain reasonable security measures to protect your personal information. Despite these safeguards, no method of transmission over the Internet is 100% secure.

Data Encryption (in transit & at rest)
Secure Access Controls
Regular Security Assessments
Employee Data Protection Training
Breach Notification Protocols
Secure Backup & Disaster Recovery
Section 06
Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

  • Analyze site traffic and user behavior
  • Remember your preferences across sessions
  • Improve website functionality and user experience
  • Measure the effectiveness of our services
You may control cookies through your browser settings. Disabling cookies may limit certain website features.
Section 07
Your Rights & Choices

You have the following rights regarding your personal data:

Access & Update

Access, update, or delete your personal information at any time

Opt-Out Email

Unsubscribe from marketing emails at any time

Opt-Out SMS

Reply STOP to cancel text messages anytime

Data Processing Info

Request information on how we process your data

Withdraw Consent

Withdraw consent for future communications at any time

Lodge a Complaint

File a complaint with a supervisory authority if your rights are violated

Section 08
Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

This Privacy Policy applies only to information collected directly by NexStep Services on our own platforms and services.
Section 09
Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The most current version will always be available on our website with the effective date clearly displayed.

For significant changes, we will notify you by email or through a prominent notice on our website, giving you adequate time to review the updates before they take effect.

Get in Touch

Questions about this Privacy Policy or how your information is handled? We're here to help.

NexStep Services connects you with a vetted network of top tier HVAC experts. We specialize in delivering high quality, reliable solutions tailored to your needs, ensuring your home or business stays comfortable all year round through our trusted service partners.

Contact Us

12802 North Freeway, Texas

NexStep Services connects you with a vetted network of top tier HVAC experts. We specialize in delivering high quality, reliable solutions tailored to your needs, ensuring your home or business stays comfortable all year round through our trusted service partners.

Contact Us

12802 North Freeway, Texas

NexStep Services connects you with a vetted network of top tier HVAC experts. We specialize in delivering high quality, reliable solutions tailored to your needs, ensuring your home or business stays comfortable all year round through our trusted service partners.

Your feedback means the world to us. If you had a great experience with NexStep Services, please take a moment to leave us a Google review. Your support helps us continue providing reliable HVAC services to our community.

Contact Us

12802 North Freeway, Texas

NexStep Services connects you with a vetted network of top tier HVAC experts. We specialize in delivering high quality, reliable solutions tailored to your needs, ensuring your home or business stays comfortable all year round through our trusted service partners.

Contact Us

Your feedback means the world to us. If you had a great experience with NexStep Services, please take a moment to leave us a Google review. Your support helps us continue providing reliable HVAC services to our community.

12802 North Freeway, Texas